Refund policy

Senpai's Corner Return Policy

1. Policy Overview:

     1.     No Returns or Exchanges: We do not accept returns or exchanges for any reason, including but not limited to:

    1.1.    Change of mind.

    1.2.    Receiving duplicate items from blind box purchases.

    1.3.    Dissatisfaction with the outcome of a blind box item.

2. Exceptions:

We strive to ensure the highest customer satisfaction and product quality. Under certain conditions, you may be eligible for a refund or replacement:

    1.    Damaged or Defective Items:

    1.1.    If you receive an item that is damaged or defective, you must request a return within 7 days of delivery. Please provide photographic evidence to help us better understand the issue. While we do not manufacture the products, we are committed to resolving your concerns swiftly.

    2.    Incorrect Items:

    2.1.    If you receive an incorrect item due to an error on our part, please contact us immediately so we can rectify the mistake.

3. Return Process:

    1.    To initiate a return or replacement, please follow these steps:

    1.1.    Within 7 days of delivery, email us at senpaiscorner101@gmail.com with your order number and detailed photos illustrating the problem.

    1.2    Await a response from our customer service team, who will guide you through the return process based on the specifics of your case.

    2.    Additional Information:

    2.1.    Please ensure that all returned items are in their original condition, with all original packaging and accessories.

    2.2.    We reserve the right to verify the validity of your claim before processing a refund or replacement.

3. Blind Box Purchases:

Blind box items are designed to offer an element of surprise. By purchasing, you agree to accept the items as received, even if they do not match your personal preferences.

4. Compliance with the VCPA:

This return policy adheres to the Virginia Consumer Protection Act. If you feel your consumer rights have been violated, please reach out to us at senpaiscorner101@gmail.com to resolve the matter promptly.

5. Contact Information:

For further assistance or inquiries regarding returns, customers may contact our customer service team at senpaiscorner101@gmail.com.

6. Modification of Policy:

7. Governing Law:

This Return Policy and any disputes arising from your use of senpaiscorner.com or purchases made through the website shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.